Refund and Cancellation Policy
Last updated: 1 October 2026
Completed subscriptions
A successfully delivered subscription is generally non-refundable because the digital service has already been supplied.
Pending or failed transactions
If payment is confirmed but the subscription is not delivered, contact support with your transaction reference. We will investigate with the relevant payment and service providers. Where delivery cannot be completed, an eligible reversal or refund will be processed to the original payment method where practicable.
Incorrect customer details
Refunds are not guaranteed when the customer provides an incorrect but valid decoder, smartcard or account number and the subscription is delivered to that account.
Duplicate payments
Verified duplicate charges will be investigated. Any approved refund will be returned through the appropriate payment channel.
Cancellation
A transaction may be cancelled only before payment or processing begins. Once a subscription has been delivered, it cannot ordinarily be cancelled.
Requesting help
Email ijikwepaybusiness@gmail.com or WhatsApp +234 813 751 0814 with your name, transaction reference, amount, date and a short explanation. Do not send card PINs, passwords or one-time passwords.